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We provide two types of skincare:
Bot-Nia - easy!
We named the company by combining two roots that come from our imagination and give personal meaning to what we do: Bot = botanicals and botanist and Nia = the magical land (like a whole country) where plants work synergistically with our bodies.
The truth? The skincare industry is awash with waste, and at Botnia, we’re choosing a different path. Just like you, we’re horrified at the staggering waste stats, and we’ve made it our mission to do something about it. That’s why we’ve made a tough but necessary decision: no returns or exchanges within the first 45 days. This policy isn't about making life difficult. It's about ensuring our products are used as intended and giving them a real chance to make a difference in your skincare routine. We ask you to join us in this commitment to reduce waste and embrace sustainability, giving your skin the time it needs to adjust and thrive with Botnia.
Exception: We’re offering returns anytime for orders over Labor Day weekend.
Once you've given our products a fair chance, if you feel that your skin isn’t singing our praises, reach out. Let’s talk. After the 45-day mark, we open up a 30 day window to have conversations for returns on products that didn’t jive with you. You can start that conversation by sending us an email at info@botniaskincare.com. Because if you’re not happy, neither are we.
We aim to get our products into your hands fresh, so it can take up to a week to get your just-made skincare in a box and on its way to you. If we have a longer than 10-day lead time we will let you know via email. Usually, we are able to ship much sooner though!
We take great care individually wrapping all our products to ensure against breakage, and as part of our commitment to Mother Earth, we use only recyclable shipping materials. Our tape is even made out of rubber, not plastic! Please recycle and reuse our boxes and if you have questions about your order contact us at info@botniaskincare.com. Here are some more details about our shipping process.
Are you a wholesale customer with questions about big boxes? Send your questions to partners@botniaskincare.com.
Please read our Terms and Conditions page for further details.
Here at Botnia, we stand firmly behind the quality and integrity of our products. If, by chance, you receive something that isn’t quite right due to damage in transit or a defect, send us an email at info@botniaskincare.com. We promise to make it right with a swift replacement.
Allergic reactions? They happen, and when they do, we’re here. Not with just a refund or an exchange but with a suite of options to remedy your experience. Our in-house estheticians are on standby, ready to dive deep into your skincare needs and tailor a solution that honors your skin’s uniqueness. Together, we’ll explore alternatives that might be the perfect match for you. Please send us a note at info@botniaskincare.com to get started.
No way! Our products are most definitely cruelty-free. We’ve never tested on animals (only on ourselves, our families, and our friends!).
Still have questions?
Feel free to contact us and we will get back to you as soon as possible.
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