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FAQ

Who is Botnia for?

We provide two types of products:
For estheticians, we provide raw ingredients mixtures to use in your treatment rooms. These are 100% customizable for each client.
For personal use, we’ve formulated the same ingredients into special combinations for each skin type, created to be as powerful as possible without the need to make it yourself. You can find the Botnia spa closest to you or buy us at any of our retailers.

How do you pronounce Botnia?

‘Bot-Nia’ Ta-Da!

What does Botnia mean?

We named the company by combining two roots that come from our imagination and give personal meaning to what we do: Bot = botanicals and botanist and Nia = the magical land (like a whole country) where plants work synergistically with our bodies.

What is your return or exchange policy?

If something is damaged in shipment or if there is a problem with the product, please send a photo to info@botniaskincare.com, and we will send a replacement. Otherwise, we do not accept returns.

Why do you not accept returns?

All Botnia products are made from ingredients procured by small farmers, co-operatives, wild-crafters, and our own green chemistry laboratory. Due to the highly specialized and unique nature of these ingredients, we do not accept returns of open products.

We want you to absolutely LOVE your Botnia products. So if you are unsure about which items are meant for you, we encourage you to take advantage of our Starter kit which comes complete with what we believe is the basics for most skin types.

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