CART

Operations and Systems Manager

Overview

Looking for a operations and systems manager who loves being a caretaker and customer service.

 

This unique position is for the person who likes to be a jack of all trades. You will have the opportunity to truly make an impact on the day-to-day running, reputation, and organization of both a skincare company and a spa.

We are looking for someone who loves to be in front of our clients handling the daily operations of the front desk at Skin Remedy, is not afraid to pick up a broom and run to the store to grab odds and ends, but who also has a background in business development or operations.

What’s most important is that you are a team player with a great attitude and are not afraid to work hard.

The daily operations at Skin Remedy can suck you into conversations quickly. You must be able to accomplish tasks and keep organized all while maintaining a calm and soothing demeanor while handling our clients with grace and efficiency.

 

We are looking for that special someone who is passionate about organizing, planning, and caring, clear communication. This person is a self-defined doer and a natural at multi-project management.

 

Skin Remedy was founded in 2010 and has developed a cult following of loyal clients. Botnia’s  skincare line was developed in Skin Remedy and while the two companies are separate entities, they very much are the same business.

 

A little history and background about Botnia: the business is in its early stages with our launch in 2017, 300% growth in 2018, and increased growth planned for 2019. It was created to provide the world with more individualized, organic skincare that really works. With a beautiful production garden located in Marin County, a career at Botnia/Skin Remedy offers an opportunity to make a significant impact and be an early team member in a start-up with proven, massive growth potential.

 

We strive to be the favorite product line for estheticians and home consumers alike, who deeply value health and sustainability. To do this, we need a group of exceptionally warm, creative, and hard-working people who are committed to impeccable service and teamwork.

 

As our Operations and Systems Manager, you do not need to know our exact systems before you start, but you need to be a forest + trees thinker, able to jump in and develop solutions where needed. People who are not self-starters, not flexible, not open to feedback, nor great communicators need not apply. You are meant for this role if you are excited about a fast-paced, multi-layered job, a detail-obsessed and organized problem-solver with an interest in and appreciation for natural beauty and health.

 

Ultimately, we are looking for someone who makes multi-tasking look easy, who is eager to support our founder and customers, and who is whole-heartedly enthusiastic about growing with our business. If this is you, we can’t wait to meet you!

Warmly, 

Justine Kahn, Founder and Owner

Botnia Skincare

Responsibilities

  • Emails are answered and organized (both Skin Remedy and Botnia)
  • Client questions are responded to both on social media and through Square
  • Co-manage Skin Remedy’s social media
  • Phone calls and messages are returned
  • Spa is clean, organized, and fresh
  • Spa supplies are ordered and stocked
  • Odd tasks and errands
  • Schedules for the spa employees are organized and set
  • The inventory system is updated for the spa
  • A clear line of communication to Botnia HQ
  • Payroll is run and accounted for
  • Cash box is recorded properly
  • Square operations are managed
  • Future planning projections and growth models
  • Troubleshooting
  • Bill paying and organizing
  • Bookkeeping communications and organization
  • Operating systems that are in place now and creating systems where needed
  • Taking on larger projects alongside day to day operations of the front of the house Monday, Wednesday, part Thursday, Friday at the front desk at Skin Remedy (in San Francisco)Tues and part Thurs at Botnia (in Sausalito)

Qualifications

  • Impeccable customer service skills: identify customers’ needs and tailor solutions accordingly
  • Approachable: act like a friend that gives great advice, with a personal touch
  • Positive energy: has a “no such thing as a stupid question” attitude
  • Great communication skills: can communicate with everyone—patience is key
  • Ability to facilitate introductions
  • Spa retail/sales experience
  • Experience in a customer facing role
  • Roll-up-your-sleeves attitude (no task is beneath you)
  • Ability to identify opportunities, be creative and generate insights for improvement in systems and operations
  • Set up spa waiting area, rooms, ambiance, etc
  • Passion for Botnia’s mission and love for Botnia’s products
  • Understanding of Botnia’s aesthetic and visual language
  • Able to work flexible schedule 1-2 days a week, including weekends sometimes
  • Self-motivated
  • Comfortable working autonomously and collaboratively
  • Strong ability to manage all projects and organization skills
  • Check in with supervisor regularly to receive and provide feedback
  • Operations in Quickbooks, Square and Google docs.

Strongly Preferred

  • 1+ years of business experience
  • Experience working in a small company
  • Familiarity with an array of workflow techniques
  • Proficient with Mac OS a plus
  • Basic bookkeeping and operations skills a plus
  • MBA a big plus

Other

Classification & Compensation

  • This is a regular, full-time, hourly position
  • Benefits include, free skincare, 4 free facials a year and one gift facial (5 total), Awesome working environment, getting in on the ground floor with plenty of growth opportunities, Monday-Friday 9-5pm, full time and bonuses given.

Supervision

General supervision provided by Founder

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation.

 

  • Must be able to lift and carry up to 40 lbs.
  • Standing, kneeling
  • Climbing stairs
  • Climbing stairs while carrying up to 40 lbs.
  • Walking, moving quickly
  • Typing, writing, reading
  • Seeing, hearing and speaking, both nearby and at a distance

How to Apply

To apply, please attach your resume and a cover letter to the following form.

We thank you for your interest in a career opportunity with Botnia and Skin Remedy. Due to high volume, only those applicants selected for an interview will be contacted.

As part of our dedication to the diversity of our workforce, Botnia and Skin Remedy is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

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